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Support skill growth for those already employed
Professional Skills and Societal Factors:
People credited with this unit standard are able to: demonstrate knowledge of legislation applicable to the sale of goods and services
in a customer service environment
The IEMA Foundation Certificate in Environmental Management course covers:
Unit 24996 Choose Package:Delivery Pack Support skill growth for thoseExplain the legal definitions and consequences of theft and fraud in a retail or distribution environment. People credited with this unit standard are able to: explain the legal terminology for theft and fraud; explain the consequences for employees who commit theft from and defraud their employer; and explain the legal consequences for customers convicted of theft and fraud, in a retail or distribution environment.