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Compliance obligations and business drivers for change
prepare for and be interviewed in
People credited with this unit standard are able to: prepare service areas and equipment
contracts managers
People credited with this unit standard are able to: demonstrate knowledge of product information and products in a retail environment
Unit 376 Choose Package:Delivery Pack Compliance obligations and business driversEmploy customer service techniques to accommodate customer behavioural styles in a workplace. This unit standard is for people who work, or plan to work, in a customer service environment. People credited with this unit standard are able to: describe and apply customer service techniques to accommodate customer behavioural styles, and evaluate the effectiveness of the techniques used.