Session Plan-SITXCCS015 Enhance customer service experiences CHC Core units CHCCOM002 Use communication

Core units CHCCOM002 Use communication to build relationships CHCDIV001 Work with diverse people CHCLAH001 Work effectively in the leisure and health industries CHCLAH002 Contribute to leisure and health programming CHCLAH003 Participate in the planning

Core units MSS403001 Review competitive systems and practices MSMENV272 Participate in environmentally sustainable work practices MSMWHS200 Work safely Elective units MSS403005 Facilitate use of a Balanced Scorecard for performance improvement MSMENV472 Implement and monitor environmentally sustainable work practices MSMSUP390 Use structured problem solving tools MSS402061 Use SCADA systems in operations MSS402081 Contribute to the application of a proactive maintenance strategy MSS402083 Use planning software systems in operations MSS402053 Participate in breakthrough improvements in an office If you require RPL Kits with comprehensive benchmarking

Units of competency FBPBPG3004 Operate the bottle sealing process FBPBPG3007 Perform packaging equipment changeover BSBWHS311 Assist with maintaining workplace safety FBPFSY2002 Apply food safety procedures FBPOPR2068 Operate a process control interface FBPBPG3001 Operate the bottle filling process If you require RPL Kits with comprehensive benchmarking

system and software faults Group C BSBSUS501 Develop workplace policy and procedures for sustainability Group D ICTTEN417 Install

Units of competency SITTGDE005 Prepare and present tour commentaries or activities CUAEVP411 Present information on activities

Session Plan-SITXCCS015 Enhance customer service experiences CHC Core units CHCCOM002 Use communicationOur session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these