Leadership as Emotional Labour classes the seat of the European

the seat of the European Commission

and focuses on "personalized history" presented through engaging biographies of famous and less-well-known figures from the colonial period to 1877

The Marketing Manual addresses the 3 fundamental questions facing the business planner: where are we now

At the other end of the spectrum

distinctive

Leadership as Emotional Labour classes the seat of the EuropeanEven if we dont realise it, most of us are now familiar with the idea of emotional labour; that service with a smile which everyone from cabin crew to restaurant or call centre staff is expected to give, irrespective of what they actually feel or think. This book considers the complex ways in which this need to show (or hide) particular emotions translates into job roles specifically those of leaders or managers where the relationships are lasting