Managed Support & Helpdesk (1st & 2nd Line) - Switch (Managed) per switch, per month) Description automated or targeted

automated or targeted

·         Device must be in vendor support and less than 5 years old

·         Hardware should be covered by a valid manufacturer warranty

·         Vendor escalation where required

·         Disk failure guidance and replacement coordination

Managed Support & Helpdesk (1st & 2nd Line) - Switch (Managed) per switch, per month) Description automated or targetedPrerequisites Supported manufacturer managed switch. Switch must be in vendor support and less than 5 years old. Hardware should be covered by a valid manufacturer warranty. Administrative access to switch and network topology. Appropriate power, rack space and cabling available. Setup Initial managed switch configuration. VLAN, trunk, access port and management IP configuration. Firmware update to stable version. PoE configuration where applicable.