Pay in 4 interest-free payments of $49.15 Learn more
Ships within 48 hours · Estimated delivery Aug 13 - Aug 18
Liz Prather provides activities
But who is that monster
This book is cited by top industry professionals as meeting the highest GD&T 'standards'
7 (in terms of E values)
Author(s): Dave Armstrong
A Guide to Customer Service Skills for the Service Desk Professional Product Form:Paperback / softback Liz Prather provides activitiesAuthor(s): Donna Knapp The Fourth Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected