Managed Support & Helpdesk (1st & 2nd Line) - Mobile Device (Tablet / Phone) per device, per month - Initial Term order0194600 · Restore/recovery support where backup

·         Restore/recovery support where backup is included

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·         Configuration of reporting

·         Configuration of dynamic user fields including name

·         Administrative access to install backup agents

Managed Support & Helpdesk (1st & 2nd Line) - Mobile Device (Tablet / Phone) per device, per month - Initial Term order0194600 · Restore/recovery support where backupPrerequisites Supported manufacturer mobile device. Supported iOS, iPadOS or Android version. Device must be in vendor support and less than 5 years old. Hardware should be covered by a valid manufacturer warranty. Intune or supported MDM licence where management is required. Administrative access for device enrolment and policy deployment. Setup Initial device enrolment into Intune or supported MDM. Configuration of compliance and security policies.